HiTrip uses “cookies” in conjunction with the website to obtain information. A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for record-keeping purposes. For example, a cookie could allow the website to recognise your browser, while another could store your preferences and other information. For more information, please click here.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the website may not work as intended or may not work at all without cookies.
I. HiTrip cookies and Third Party cookies
HiTrip may place our cookies on your device via the website. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.
We may also allow our business partners to place cookies on your device. For example, we use Google Analytics and Squarespace for web analytics, and so Google and Squarespace may also set cookies on your device. As further explained below, Third Parties may also place cookies on your device for advertising purposes.
There are two types of cookies used on the website, namely “persistent cookies” and “session cookies”.
Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the website.
II. Uses for HiTrip cookies
HiTrip uses cookies and similar tracking technologies for a number of purposes, such as the following:
- to enable, facilitate and streamline the functioning of the website across different webpages, devices and browser sessions.
- to simplify your access to and use of the website and make it more seamless.
- to monitor and analyse the performance, operation and effectiveness of the website, so that we can improve and optimise it.
- to show you content (which may include advertisements) that is more relevant to you.
- for fraud detection and prevention.
III. Uses for Third-Party cookies
Our partners’ cookies are intended to obtain information to help them provide services to HiTrip. For example, Third Parties we engage to provide services to us may track your behaviour on our website to market and advertise HiTrip listings or services to you on the website and Third-party websites, or to help us detect or prevent fraud or conduct risk assessments. Third Parties websites that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the website – it just will not be tailored to your interests.
In addition, Facebook places a cookie via the website that allows Facebook to obtain aggregated, non-Personal Information to optimise their services. For example, if a user clicks on an advertisement for the HiTrip website on Facebook and subsequently make contact with HiTrip, this cookie will inform Facebook that a user (who is not personally identified) has made a contact to HiTrip after clicking on the advertisement.
IV. Disabling Cookies
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the website. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the the Adobe website and make changes at the Global Privacy Settings Panel.
V. Changes to this Cookie Policy
We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know either by posting the changed Cookie Policy on the website or by sending you an email.
It’s important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide the website to you, and your only option is to stop accessing the website.
HiTrip Limited, referring as HiTrip later, is incorporated in England (company number 9648145). At HiTrip, we are very serious about protecting your privacy. Your trust is our most valuable asset. This privacy policy explains how HiTrip may collect information from you via our website and how we may use that information subsequently. If you have any queries in relation to this privacy policy, please contact support@hitrip.co.uk.
By browsing and using our website, you agree to this policy governing your use of the website. If you do not accept this policy, you should not use our website.
This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites.
We may change our Privacy Policy at any time. If we make material changes to the Privacy Policy, we will let you know either by posting the changed Privacy Policy on the website or by sending you and email.
I. Collection of information
In order to provide the services you want, and to allow you to experience a more personalised service when you revisit us, we may ask about your interests. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of our site.
II. Collection of personal information
We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.
Examples of where we may collect your personal information include (without limitation):
If you subscribe newsletter, we ask for your e-mail address. This is so we can effectively send the newsletter to you.
If you submit a travel planning enquiry we ask for your name, telephone number, e-mail address, dates of travel and destination etc. This is so we can effectively return the requested information to you.
If you order a product or service from us we may ask for information including your name, e-mail address, delivery and billing address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently.
If you submit a CV to us via recruiting email address, we ask for your name and email address in order to effectively respond to your application.
III. Collection of other information
In addition to asking you to submit personal information, we may collect information about you automatically when you visit the site. The collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor visitors to our site. A cookie is small text file that is placed on your computer's hard drive by your web browser when you first visit our site. Please refer our Cookie Policy for more information.
The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
IV. Use of your information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):
- Personalising your visits to the site and developing the design and style of the site to improve our services to you;
- To inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting;
- Communication (and personalising such communication) with you from HiTrip, and from other reputable and trustworthy third parties (if you have agreed to such);
- Informing you if you have been successful in any of the competitions or promotions, and compiling customer reviews.
- For market research purposes;
- To prevent you from posting illegal, offensive or objectionable comments on our sites;
- To enable third parties to carry out statistical analyses', technical, logistical or other functions on our behalf including determining behavioural preferences to manage online advertising;
- For strategic development;
- For any purpose required by law or regulation; and for accounting purposes.
V. Sharing Information
We may disclose your information to any company within the HiTrip group of companies by means of a centralised database to which all companies have access or by means of a direct transfer of data from one office to another.
We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.
With your consent, we may supply personal information to third parties.
We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or our other users.
We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of HiTrip Limited.
You consent to the transfer of your personal information outside of the European Economic Area (which may not provide the same protection for such information as the United Kingdom provides) in the event that the processing of your information involves such a transfer.
VI. Monitoring emails
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.
VII. Safeguards and Security
No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However, we use our reasonable endeavours to protect the security of your personal information from unauthorised access.
In addition to our safeguards, your personal information is protected in the UK by the Data Protection Act. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website.
For more information on the Data Protection Act and the Information Commissioner please click here.
VIII. Changing or accessing your information
Should your personal information changed (e.g. your postcode), or if you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries, please contact us including full details of your request.